Refund and Return Policy

At Cottage Hill Dairy, we take pride in the quality and safety of our goat milk, yogurt, kefir, and other products. If something is not right with your purchase, please let us know so we can investigate the issue and make it right.

Perishable Food Products

Because dairy products and other foods are perishable and subject to strict temperature controls, we cannot accept physical returns of food products once they have left our control.

If a Cottage Hill Dairy food product is spoiled, damaged, incorrectly packaged, or otherwise does not meet reasonable quality expectations, please contact us as soon as possible—preferably within 7 days of purchase and before the product’s marked expiration or best-by date.

Please provide:

• The product name and package size
• The purchase date and place of purchase
• A receipt or other proof of purchase, when available
• The expiration or best-by date and any lot or batch information printed on the package
• A brief description of the problem
• Photographs of the product and packaging, when helpful

Please keep the product refrigerated while waiting for our response unless it presents an immediate safety concern. Do not consume a product that appears spoiled, has damaged packaging, or may have been stored above a safe refrigeration temperature.

Depending on the circumstances, we may offer a replacement, store credit, or refund. We may be unable to provide a refund or replacement when a product was improperly stored or handled after purchase.

Do not mail or ship perishable products back to Cottage Hill Dairy unless we specifically ask you to do so.

Products Purchased from Another Retailer

If you purchased a Cottage Hill Dairy product from a grocery store, food co-op, farmers-market vendor, or another retailer, please contact the place of purchase first because its refund procedures and payment records apply to that transaction.

You are also welcome to contact Cottage Hill Dairy about a product-quality or food-safety concern. Information from customers helps us investigate possible packaging, handling, or production issues.

Direct and Farmers-Market Purchases

For products purchased directly from Cottage Hill Dairy, including at a farmers market, contact us with the information listed above. Approved refunds will generally be issued using the original payment method when possible. If that is not practical, we may provide a replacement or store credit.

Processing times for card refunds are controlled by the payment processor and your financial institution. It may take several business days for an approved refund to appear in your account.

Non-Food Merchandise

Unused, non-food merchandise may be returned within 30 days of purchase if it is in its original condition and packaging. Proof of purchase is required.

Items that have been worn, washed, used, damaged after purchase, personalized, or returned incomplete are not eligible for a refund unless the item was defective when sold.

Customers are responsible for return shipping unless the merchandise was defective, damaged when received, or shipped incorrectly. Original shipping charges are not refundable unless the return resulted from our error.

Please contact us before mailing merchandise so we can provide return instructions. An unauthorized shipment may not be accepted.

Final-Sale Items and Gift Cards

Gift cards are not refundable or redeemable for cash except where required by law.

Clearance, discontinued, or specially marked final-sale merchandise cannot be returned for a change of mind. However, we will still address products that were defective, damaged, incorrectly supplied, or unsafe.

Order Errors and Damaged Shipments

If your order contains the wrong item or non-food merchandise arrives damaged, contact us promptly. Please retain the item, packaging, and shipping materials until we have reviewed the claim. We may request photographs before authorizing a replacement or refund.

Exchanges

Eligible non-food merchandise may be exchanged for the same item when inventory is available. Perishable food products are not physically exchanged or returned; an approved replacement will be handled as a new transaction.

Abuse of This Policy

Cottage Hill Dairy reserves the right to limit or decline refunds, credits, or replacements when a claim appears fraudulent, repetitive, or inconsistent with the circumstances of the purchase. Nothing in this policy limits any rights provided by applicable law.

Contact Us

For questions, product concerns, or refund requests, please use the contact form on our website:

www.cottagehilldairy.com

Cottage Hill Dairy
23116 S Kamrath Road
Oregon City, Oregon 97045

Please contact us before bringing or mailing anything to the dairy. Perishable products should not be mailed or left at this address.